How to reach us
Short answer
The best way to reach Pokie Ratings is by email at contact@pokieratings.com. We read every message and aim to reply within two business days, Sydney time. Tell us the page or brand you are writing about and we can help faster.
Write to us about:
- An offer, limit or withdrawal time that has changed
- Questions about how a review or score was put together
- Corrections, broken links or typos
- Partnership and advertising enquiries
We are a review site, not a casino, so account, withdrawal and password questions go to the casino's own support.
If gambling is causing you stress, our responsible gambling page lists free 24/7 services. More about us is on the about page, or return home.
Questions people ask
How long does it take to get a reply?
Within two business days, Sydney time. Outdated offers and factual corrections get looked at first, because they affect every reader of that page, so mention the page in your subject line.
Can you help with a casino withdrawal?
No, we have no access to casino accounts or payments. Contact the casino's live chat or support email with your account details, and keep a copy of every message you send.
Do you accept phone calls?
No, email is the only way to reach us. It lets us check your details against the operator's terms before replying, and it keeps a written record for both of us.
Who do I contact for gambling support?
Call Gambling Help Online on 1800 858 858, any time of day or night. It is free and confidential, and family members can call too. Lifeline is on 13 11 14.